Question 1

1. Does Capital Plumbing offer emergency drain snaking or rooter services?

Accepted Answer

No. Capital Plumbing specializes in high-end installations, water treatment, and preventative infrastructure maintenance. We do not offer reactive drain cleaning, snaking, or emergency rooter services.

Question 2

2. What is included in the Annual Home Guard plumbing check?

Accepted Answer

The Annual Home Guard includes a full flush of your water heater to clear sediment, an incoming pressure test to prevent blown valve seals, a visual inspection for fixture scaling, and testing of your emergency shut-off valves.

Question 3

3. Why do I need to flush my water heater every year?

Accepted Answer

In Upstate New York, hard minerals naturally settle at the bottom of your water heater tank. If left unflushed, this sediment hardens into a thick layer of rock. This forces the heater to work twice as hard to heat the water, skyrocketing your energy bill and eventually causing the steel tank to overheat and rupture.

Question 4

4. How does the Filter Lifecycle Management work?

Accepted Answer

You never have to remember to buy a filter. We log your exact water treatment equipment—from whole-house carbon blocks to under-sink Reverse Osmosis membranes—into our tracking system. When your specific filters are due for a change, we supply the premium replacement cartridges and schedule a brief visit to professionally swap them out.

Question 5

5. What happens if the Flo by Moen system detects a leak?

Accepted Answer

The Flo device monitors your home's flow rate, temperature, and pressure 24/7. If it detects a catastrophic event (like a burst pipe) or abnormal usage (like a running toilet), it sends an immediate notification to the Flo mobile app. The system will automatically close the valve to shut off the water to the entire house, preventing flooding and water damage. You can also use the app to track your daily water consumption, run diagnostic health tests , and manually open or close your home's water valve remotely from anywhere in the world. Even if your home loses internet connectivity, the device features a manual backup shutoff that can be operated on-site.

Question 6

6. Can I combine salt delivery, filter changes, and the annual flush?

Accepted Answer

Absolutely. We encourage homeowners to bundle all three tiers into a comprehensive, "set it and forget it" package. We will handle your quarterly salt delivery and time your annual water heater flush to coincide with your filter changes, ensuring your entire plumbing system is managed seamlessly.

Question 7

7. What is the difference between a standard anode rod and a Powered Anode upgrade?

Accepted Answer

A standard anode rod is a "sacrificial" piece of aluminum or magnesium inside your water heater that rusts away so the steel tank doesn't. In homes with water softeners, the highly conductive water eats these standard rods incredibly fast, requiring frequent replacements. Capital Plumbing offers a premium Powered Anode upgrade (like Corro-Protec). This titanium system uses a tiny electrical current to completely stop tank corrosion. It never depletes, it eliminates rotten egg odors in your hot water, and it provides permanent protection without ever needing to be replaced.

We Protect Your Infrastructure.

Choose a standalone service, or bundle them for complete, hands-off home management.

Tier 1: The Annual Home Guard (Base Package)

Tier 2: The Softener Concierge (Quarterly Service)

Filter Lifecycle Management

24/7 Digital Home Protection

Frequently Asked Questions About Preventative Plumbing Maintenance

Get answers to common questions about protecting your home’s plumbing system.